(520)303-6980
(520)303-6980
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Shipping Information



ANSWERS TO OUR MOST COMMON SHIPPING QUESTIONS




Do you offer overnight, 2, or 3 day shipping?

Unfortunately, we do not.
Our Mearicle Solution Ear & Skin First Aid contains Isopropyl Alcohol in small amounts, but is still considered to be Flammable by shipping regulations. For this reason, any shipping method where the package has a chance of going on an airplane during shipment cannot be offered. This is true even if there is no Ear Solution on your order, as our website cannot currently differentiate between products ordered for shipping methods.

When will my order ship?
We strive to ship all orders on the same day if they are received before 3:00pm MST, Monday - Friday. 
In any case, we will ship all orders within 24 business hours.

Why don't I see USPS offered as a shipping option?
Without going into much detail, we have found it is extremely difficult as a small business, to do business with USPS. 

I have a P.O. Box, or live where FedEx and UPS won't deliver.
In this case, please choose "FedEx Smart Post" as your shipping option.
In the case of "Smart Post", FedEx will deliver the package to your local Post Office, who will then deliver it to you.

Why does your shipping seem so expensive?
Good Question!
Unfortunately, we can't get the shipping companies to tell us either! 
When you are in the checkout process on our website, our system communicates the package's weight/dimensions and your address to to the shipping company's servers and retrieves the shipping rates directly from them.
What you pay for shipping is what we pay....WE DO NOT, AND WILL NOT EVER, MARK UP SHIPPING COSTS TO MAKE MONEY!!

Do you ever offer free shipping specials?
Simply put, no.
It is impossible for a small business to offer "free" or "reduced rate" shipping unless they are charging too much for the product(s) you are purchasing.
We prefer to sell our products at a fair price, and let you pay the (no mark up) shipping.

Why does the "FedEx Smart Post" shipping take so long to get to me?
When you choose this shipping option, we process and deliver your package to FedEx. FedEx delivers the package to the U.S. Postal Service near you. It is then up to the USPS to sort and deliver the package to you from there, and it is treated as "Retail Ground" (their slowest package option)
While this is the least expensive shipping option, it is by far the slowest.

Is it possible to track my package?
The tracking number for your package should be e-mailed to you when your package ships.
If for some reason you did not receive it, please e-mail us, and we will respond with your tracking number.

What if I have other questions about shipping not answered here?
Feel free to e-mail us, use our contact form, or call us at 520-303-6980 or 520-234-3559